Refund policy
Returns and Refunds
Cancelling before dispatch
You have the right to cancel at any time up to the dispatch of your goods please call us at 01226 369631 or submit a contact form with details for wanting to cancel the order.
Damaged goods
Once the order has been delivered, we recommend that all the radiators and accessories are checked for damages and inconsistencies.
If you have received your goods and they have been delivered damaged please contact us within 14 days of receiving your goods and you can submit photographs of the damages within a contact form. A member of our team will be in contact shortly after submitting the form with a resolution.
We always recommend checking the radiators before fitting them, if the radiators are fitted and damages have been found, this may void any replacements to be arranged.
Returning an order
If you have received your order but wish to return it, please contact us within 14 days of receiving your order via the contact form. Please note the items ordered will need to be in their original and resaleable condition with photographs, in addition, made-to-order goods are non-returnable unless deemed faulty. Some radiators may be subject to a restocking and or pickup charge if the radiator is unneeded or ordered in error.
Please note upon the completion of the return/cancellation request does not mean the return/cancellation has been successful. A member of our team will be in contact shortly after reviewing the form to guarantee the return/cancellation.
Your right to cancel
In accordance with the Consumer Contracts Regulations which have come into force as of 13/06/2014, you can cancel your contract with us within 14 days from receiving your full order.
If you would like to cancel or return all or part of your order please get in contact with us and we will provide instructions of how and where to send the products back. From letting us know about the return / cancellation you have up to 14 days to get the items back to us. If sending goods back to us via a courier or post office please send proof of postage or tracking details as we cannot be liable for lost items.
We will refund the basic cost of delivery if you cancel or return your order, if you contacted us for an expedited shipping option we cannot refund the extra charges that were incurred on top of the usual delivery charge.
If you would like to return a product you would have to do so at your expense unless the item is faulty where we would arrange either payment of the return postage of sending the product back to the delivery depot or arrange a collection from the delivery address.
Damaged or defective products
If you find any product to be damaged or defective on delivery please contact us within 14 days of receiving all of your order so we can arrange a replacement or refund on the affected products. If the product has been damaged whilst in your care we will not be obliged to accept the return.
We cannot be liable if the damage or defect has occurred to the product because of the following:
- The product has had further use after reporting the fault / defect
- The product wasn’t installed / assembled or maintained correctly or wasn’t stored in the correct conditions
- You have attempted to alter or repair the product
Refunds
All refunds will be made within 14 days of us or our supplier receiving back the goods or the order being cancelled. After notifying us of your wish to return product(s) from your order please contact us to confirm you have done so. If the item has been returned in resalable condition we will refund the full cost of the products returned. If the product isn’t received in resalable condition (unless defective or faulty) we reserve the right to refuse refund of the product(s).
We will usually refund you on your original payment method if we cannot do this we will contact you for an alternative method of refund.
These returns and refunds terms form part of our Terms and Conditions.