Deliveries & Returns

Delivery Times

Delivery times for radiators are usually 7-10 days however larger sizes and made to order models can take 6-8 weeks. Radiator valves and accessories are usually delivery within 3-5 days.

Corona virus lead time amendments
Stelrad products currently have a lead time of 14-21 days.
Myson products currently have a lead time of 28 days.

Deliveries will take place Monday – Friday between 8:00 – 17:00 and will exclude national & bank holidays.

Please supply correct contact details to ensure you are informed about your delivery, this will be via email or telephone depending on the manufacturer or supplier.

Please do not arrange any professional installation of any goods until you have received and checked them as we cannot be responsible for any pre-booked labour costs due to delayed deliveries.

Delivery Costs

Delivery is £9.99 for all radiators provided the delivery is to Mainland UK, however we may charge a surcharge for Highland and offshore addresses.


You have the right to cancel any time up to the dispatch of your goods please contact us using our returns form or give us a call on 0844 0433972.

If you have received your goods and they have been delivered damaged please contact us within 72 hours of receiving your goods and you can submit photographs of the damages using our returns form.

If you have got goods that your are wanting to return, please contact us within 30 days of receiving your order using our returns form or give us a call on 0844 0433972. Please note that made to order goods are non-returnable unless deemed faulty.